Successful growth of an online presence creates new opportunities for expansion. It also enables organisations to enhance online services to clients and improve user experiences. This can lead to greater retention of web customers, higher revenues through your online channel and greater profitability of your e-business. Enhancements at this level include personalisation of content to individual user preferences, self-service applications for reduced organisational costs and dynamic delivery of promotions to increase customer loyalty and generate cross-sell and upsell revenue. Methods like this require a strategic commitment from an organisation to operate in a more customer-centric way but their use is becoming more and more widespread. The enormous year-on-year growth of business over the web though is testament to the fact that organisations of all sizes are making this channel work for them.
What we can do for you
- Selection of a content management system to suit your requirements and budget.
- Development of your site on your chosen platform and integration with internal systems for billing, fulfilment and reporting.
- Design services to ensure an optimum user experience.
- Training in the use of the tool for maximum benefit.
- Support for peace of mind if something goes wrong.
What we recommend
BroadVision Commerce 
BroadVision Commerce enables you to manage the entire sales process from lead generation to sales execution to customer support as well as managing B2B and B2C channels through a single application. BroadVision Commerce helps you to increase sales efficiency and effectiveness through personalised offers and bundles based on customer profiles and order history. It also enables real-time visibility into product availability and order status and allows reduced call centre costs through the delivery of web-based self-service applications for your online customers. With BroadVision Commerce you can reduce IT costs by building on your current IT infrastructure, benefitting from out-of-the-box functionality and supporting multiple sales channels through one solution.
BroadVision Portal BroadVision Portal connects web users to personalised information, resources and business processes stored across your internal and external systems. Easy to use and manage, it supports communication and collaboration through self-service microsites. BroadVision Portal integrates easily with your existing enterprise business systems. It runs on leading application servers, enabling your organisation to take advantage of existing IT investments while delivering a consistently branded information portal experience for employees, customers and partners. It empowers non-technical users to manage publishing areas and helps you to leverage your existing technology investments with an application-server-independent architecture and support for industry standard integration technologies, programming languages, standards and protocols. BroadVision Portal enables web-based self-service for customers, partners and suppliers, reducing call center volume and costs, increasing efficiency and enhancing the profile of your organisation.