As the needs of an organisation expand, IT systems may struggle to keep pace with that growth and require more frequent or involved attention. Equally, in-house support teams can find themselves under extreme levels of pressure during periods of expansion – pressure from an increasing number of users, pressure from a growing range of systems and technologies and pressure from mounting management expectations. Situations like this can be alleviated considerably by ad hoc or ongoing use of skilled staff placed within your organisation from outside. Staff can be sourced according to specific skills and integrated into your organisation if required, allowing a seamless provision of service as if they were your own employees.
New platform rollouts, the need for holiday or sickness cover and sudden staff increase through mergers and acquisitions are also opportunities to take the strain off your existing support function. The availability of both planned-for and emergency cover ensures flexibility in service provision and enhances your ability to cope with change.
What we can do for you
- Jointly define and agree your support requirements..
- Provide a broad range of skills across hardware and software platforms.
- Supply cover at very short notice if required.
- Expand the available range of services as you grow.
What we recommend
On-site Support A service provided to improve organisational efficiency and allow you to benefit from the skills and experience of our dedicated support staff. This service enables:
- Access to a full range of skilled personnel from hardware engineers and multi-platform server support professionals to software development and design teams.
- Outsourcing arrangements from dedicated on-site teams to remote ad hoc support personnel according to requirements and budget.
- Access to multi-skilled resources and mix-and-match teams as changing requirements dictate.
- Tiered team approach to allow escalations to senior or specialist staff without the cost of that resource being passed on to you.
- Fast-track start-up process for urgent requirements and short-term contracts.
- Agreed service levels including key performance criteria and review meetings.
- Comprehensive online call tracking system.
- Approvals process for proposed staff to ensure a fit with requirements and existing team members.