Application Support Specialist
We seek a passionate, innovative systems engineer to work on projects and systems, in house and at clients, on installation, configuration, management and support of our web analytics solutions.
Responsibilities
· Install, configure and integrate system and application software components for both in-house systems and systems on client site
· Ensure configuration management standards are maintained & improved
· Assist the sales team to design the system configurations for analytics solutions
· Assist in the production of technical proposals/specifications to meet the requirements
· Test and review to ensure quality is maintained
· Deliver and maintain technical documentation
· Provide technical support to the operations manager and other team members
· Provide ongoing support to applications teams
· Provide training/mentoring to team members
· Report to the Operations and Project Management and provide regular progress updates